January 13, 2014

New Client Agreement – Cleaning

When will your cleaning associates arrive to clean?
Our team members clean during the day from 9:00 AM – 4:30PM – each home is assigned a time during the day for cleaning. Our team members do their very best to stick as closely to those start times as possible. However, the arrival time may vary slightly due to things such as traffic, or if our team members find they need to spend a little longer at a home to handle a special request. If you require a definite starting time for our team members, our office would be more than happy to talk about possible solutions such as making your scheduled cleaning the first appointment of the day.

Is there anything I should do before you arrive to clean?
Nice of you to ask – yes, it can help our team members if you pick up or put away any clothes, children’s toys or other items before we arrive. It is also appreciated if you could make sure your pet is safe and in a secure location, out of the way of the cleaner, before our cleaning associates come to clean. Thanks!

Will Blairco send the same team members each visit?
We always try to clean your home using the same cleaning associates each time, unless due to sickness or other emergency, we are unable to do so. We want you to feel confident in our team members and they are eager to get to deliver a custom cleaning for your home as quickly as possible.

What if I can’t be home when your team members arrive to clean?
No problem, this is very common. That’s why many of our clients decide to provide us with a key and a code if they have an alarm system for their home. All keys are securely marked and controlled to maintain your and security. This arrangement works very well and allows us to access your home to clean at the appropriate day and time. If you do not provide us a key, and you are not home to let our team members in at their scheduled cleaning time, a lock-out charge of $35 may be applied.

What if I need to reschedule or skip my regular cleaning?
Again, no problem! We realize that life gets busy and sometimes things happen requiring you to move things around. We ask that you please let us know at least 24 hrs. In advance, so we can change our team member’s schedules or arrange for an alternative time and date for your cleaning.

What about holidays or snow days?
We’ll call well in advance of any nationally recognized holidays or when snow is expected, to arrange for a better day and time. Speaking of the holidays, be sure to let us know if you are ever in need of extra cleaning in advance of family get together, dinner or party – we’re here to help.

Guarantee
If after we clean, you notice a mistake, or simply anything you believe does not meet the standards for exceptional quality we promised, just let us know within 24 hrs. and we’ll come out and re-clean the specific areas for free. Our #1 job is getting and keeping you – delighted!

Important Notes:
Personnel supplied by Blairco Services are deemed employees of Blairco Services and will not, for any purpose, be considered employees or agents of the customer. Blairco Services is an equal opportunity employer. All necessary employment forms will be maintained by our office as required by law.

Cleaning Agreement

Payment & Terms
1. ) Payment is due when cleaning service is confirmed. Late fee – $25 plus interest at 15% per month late. Failure to pay may result in the debt being (if necessary) referred to a collection agency and/or other authorized legal debt collection procedures. Under such circumstances, the client is responsible for all fees and costs incurred by Blairco Service in the collection of the debt and/or past due debt, including the collection fees and/or attorney’s fees.
2.) Payments accepted – Credit/Debit Card or Paypal.
3.) We confirm all appointments. Lock Out / Cancellation Fee – $40 (Cancellations must be done 24hrs before appointment date)
4.) Prices are frozen 90 days from the date of this agreement and can not be changed without both parties in agreement.

NOW, THEREFORE, in consideration of the mutual promises and benefits to be derived by the parties they mutually agree to the terms and conditions as outlined above in this agreement. IN WITNESS WHEREOF, the parties have executed this Agreement effective as of the date and year written below.

Cleaning Time Capped at _________ hours. Anytime over that requires customer’s approval and will be billed $40 extra for each hour over.

Do you accept the terms and payments in this agreement (Required)

Date (required)

Your Name (required)

Your Email (required)

Phone (required)

Street Address (required)

Cleaning Price (required)

Schedule of Cleaning (required)
WeeklyBi-Weekly (ever 2 weeks)Monthly (ever 4 weeks)One Time Cleaning

Please provide us with your payment card information below to reserve your appointment. Your credit card may be charged in accordance with our cancellation policy.

Do you want to use this card for payment of service? (required)
YesNo

Credit Card Number (required)

Expiration Date (required)

CVC- Code on back of Card (required)

Card Billing Zip Code (required)